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Network Services will ensure a reliable, secure and efficient network environment for the University community.
Design, installation, management, and expansion of all electronic networking devices (hubs, wireless devices, switches, routers, firewall, bandwidth shaping).
Design, maintain, and document cable plant and termination facilities.
Monitor, manage, and troubleshoot internal network and Internet connectivity.
Upgrade hardware and software on all networking devices.
Establish and monitor security for all network devices.
Establish standards and policies for responsible and appropriate use of network resources.
Manage DNS and DHCP configuration for the campus network.
Provide network connectivity assistance for end-user devices.
Design, installation, management, and replacement of server hardware and operating systems. This includes installation and upgrades of hardware, operating systems, databases, and server applications.
Monitor vendor and security organization bulletins for any known security vulnerabilities and bug fixes.
Routinely apply server operating system service packs, database updates, application updates, and security patches.
User Account management.
Maintain central file storage and print servers for faculty, staff, and students.
Provide backup and restore services.
Establish and monitor user and file system security.
Monitor servers, operating systems, databases, and applications to minimize failures or degraded performance.
Research industry trends for future growth in new technologies.
Utilize technical resources to troubleshoot day-to-day problems and issues.
Collaborate with technical experts on various projects and initiatives.
Provide consulting support for campus departments and other ITS teams.
Maintain notification systems for planned and unplanned outages.
Maintain updated policies, documentation, and logs for all equipment and services.
Administer and maintain security, power needs, and environmental conditions in ITS facilities.
Investigate and respond to any complaints regarding network or server abuse.
Provide second level support for advanced network/server issues and printing issues.
Recruit, hire, train, and supervise student interns.